The city is required by the federal government to conduct a survey on how its natural gas public awareness program is working. Whether through information included in utility bills or messages found on its Web site, the city has been providing safety information concerning natural gas, and needs to see how well it’s working.
“Last year (the phone calls) went out without a lot of preliminary forethought,” said Benji Dukes, regulatory compliance officer for city utilities.
This year, the city contracted a group to conduct a phone survey on the public awareness program. Resident whbo are called and agree to the survey will be asked five or six questions concerning their knowledge of natural gas and its safety requirements, including what the fumes smell like and who to call if a problem arises.
“We have to see how our public awareness program is doing,” Dukes said.
Residents will start receiving calls Monday, and the survey will continue “until they get enough percentage of the phones calls.” It took about three days last year to make the required number of calls.






