Business news: Splash Kitchens and Bath of LaGrange awarded for customer service
Published 12:00 am Saturday, August 1, 2015
LaGRANGE — Splash Kitchens & Baths LLC, a LaGrange-based design/build firm, has been awarded a 2015 Guildmaster Award for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, has powered the Guildmaster Award since 2005 to celebrate service excellence in the building, remodeling, contracting and home services professions.
Splash Kitchens & Baths was selected as one of the over 200 North American builders, remodelers, developers and contractors recognized by GuildQuality for their superior delivery of customer care.
Over the past few months, GuildQuality reviewed numerous survey responses submitted by customers of Guildmaster candidates. In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. Splash Kitchens & Baths achieved a recommendation rate of greater than 90 percent from their customers, who were surveyed through GuildQuality.
“We are delighted to be recognized with this award,” said DeForest and Cathy Winslow. “Our clients & customers satisfaction is the most important aspect of our business. Our Team and Partners work very hard to meet or exceed our client’s expectations and this award reaffirms that our systems in place are working.”
More information on the 2015 Guildmaster Award and qualifications is available at www.guildquality.com/guildmaster/.