Great Wolf Lodge closing all of its resorts through April 1
Published 6:05 pm Friday, March 13, 2020
Great Wolf Lodge is closing all of its resorts through April 1, including the LaGrange location.
The announcement was made on the Great Wolf website Friday afternoon with the closure in effect from March 16-April 1. The closure will go into effect on March 15 at 2 p.m., so guests staying at the park on Saturday will have full use of the water park.
“We have had no reported positive COVID-19 cases within our guest or pack community,” said the Great Wolf website. “However, with the recent focus from federal and state government officials on restricting large gatherings, we believe it is in the best interest of our guests and pack members to temporarily close all of our resorts and plan to re-open on April 2.”
Anyone with reservations during the closure will automatically be receiving refunds.
“Please be patient with us, as with the number of reservations that need to be canceled it may take 7-10 days before we’re able to process all refunds,” the website reads. “This is an unprecedented and challenging time, and we are very appreciative of the overwhelming support from families like yours who enjoy spending time together at our resort. We look forward to welcoming you back after we re-open and hope to help your family create more fun-filled moments.”
The resort has also updated its booking policies and is allowing guests with a scheduled stay from April 2 to April 17 to modify their stay for any date until Nov. 18.
After its resorts re-open, Great Wolf said it will continue following official health department recommendations and the enhanced sanitation measures implemented for the well-being of its guests. These include:
- More frequent cleansing of public and pack member areas of the resort with hospital-grade disinfectant solutions. This includes high-touch areas in waterpark, lobby, food service areas, attractions, arcade, retail outlets, elevators, vending machines and other guest areas.
- Great Wolf uses the same hospital-grade disinfectant cleaners in all guest rooms, and room attendants are trained to pay special attention to high-touch areas such as door handles, light switches, in-room phone, power outlets and television remotes.
- Great Wolf has placed hand-sanitation stations throughout the resort to provide guests with a convenient method of maintaining good personal hygiene.
- Along with the hand sanitizers, Great Wolf is encouraging all guests and pack members to wash hands frequently with soap and warm water.